All Insights
805 articles on customer experience, AI readiness and service automation.
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Top Call Centre Issues Caused by Conventional Wisdom
Conventional wisdom in call centre services has sent many services down the rathole of poor performance or inefficiency. Here are a few of my favourite…
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Event Recap: Vanity apps, blockchain tourism & dumb AI: Let’s get real about emerging tech
We had a great turnout for our recent event with attendees from Amazon, IBM Watson, NBN and AMP to name a few. It was an interactive session, where…
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Event: Vanity apps, blockchain tourism & dumb AI: Let's get real about emerging tech
‘Of some 86,000 blockchain projects that were started, only 8% are still active. 92% were just an experiment, a Proof of Concept, ‘blockchain tourism’’ **…
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CX Network & Learn Events
We are excited to let you all know about the launch of our Customer Experience Network & Learn series. These events are to inspire and support our valued…
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Internet of Things Practice Launch
The Internet of Things Practice launched at Customer Science today! We welcome Michael Humbert who leads the IoT team. He has just returned from Europe…
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Disrupting Middle Management
By Colin Smith 2017 saw a flood of reports [1] on the impact of robotics, automation and Artificial Intelligence (AI) on jobs. Forecasts agree that almost…
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Neurons.AI Sydney Chapter - March 2018 Meetup
The Sydney Chapter of Neurons.AI kicked off last week with our first meet up at Harts Pub in the Rocks with a great bunch of open minded and intellectual…
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Customer Science announces Technology Consulting practice
We are excited to announce the launch of a Technology Consulting practice at Customer Science which is lead by the very experienced James O’Donnell. James…
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Chatbots, the UI of AI
Customer Science’s MD of Digital, Colin Smith, is featured in Piccadilly Labs latest thought leadership on chatbots.
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Introducing CSIA's Panel of Certified Practitioners
The Customer Service Institute of Australia ( CSIA ) has just announced their select panel of Certified Practitioners and we couldn't be happier to be on…
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Introducing the Neurons.AI Sydney Chapter
We are pleased to be associated with the Sydney Chapter of Neurons.AI and happy to be hosting the first of many meet ups to come! This is a group for…
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0 - 20,000,000 in four years; lessons in extreme adoption from Humans of New York
Recently Brandon Stanton, creator of Humans of New York (HONY), shared the story behind the world's most successful photo blog. For anyone who is unaware…
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Customer Science launches Digital practice
We are excited to announce the addition of Colin Smith to our team and the launch of our Digital practice at Customer Science. Colin brings a wealth of…