All Insights
805 articles on customer experience, AI readiness and service automation.
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From Uni to the World of CX: Golden Nuggets of Advice
From Uni to the World of CX: Lessons Learned and Golden Nuggets of Advice. It recently dawned on me that I’ve been out of uni for two years now. This was…
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Top 4 uses of IPA in your Contact Centre
What are the 4 top uses of Intelligent Process Automation for your Contact Centre? Intelligent Process Automation (IPA) has become increasingly popular…
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CX Buyers Insights Report
The Customer Show has commissioned and important report, entitled The CX Buyers Insights Report, that shows insights of what is most important to C-Level…
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Assessing your Cybersecurity – 11 steps to futureproof your readiness
Assessing your Cybersecurity – 11 steps to futureproof your readiness. Cybersecurity has become a top priority for businesses of all sizes, as the number…
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Data Privacy – Need to Reduce your Risk?
Data Privacy – Need to Reduce your Risk? The recent breach at Optus of customers’ personal information has revealed an uncomfortable but widely known…
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Master Your Business Metrics with KPIs
What are KPIs? Simply put, key performance indicators (KPIs) are measurements that track how well organisations are achieving their goals. KPIs vary…
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Sharpen the potential of your next Voice Analytics AI project
Sharpen the potential of your next Voice Analytics AI project. Hey Google, turn on the light PLEASE! You may well ask, why I say "please" to what is…
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Why we believe Health Care still needs data models despite the advances in FHIR?
Why do we believe Health Care still needs data models despite the advances in FHIR? (Fast Healthcare Interoperability Resources) In recent years the…
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Supercharge your Contact Centre
Not so long ago, it took huge investment in time, money, and meticulous planning over many months to integrate computer-based applications with the core…
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Do your Privacy Practices stack up?
How to Handle Privacy Breaches inside your organisation. A privacy breach is somewhat of a worst nightmare for many businesses and their customers. The…
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Customer Science Group and UCA Merger Announcement
CUSTOMER SCIENCE GROUP AND UCA MERGE Customer Science Group and UCA are pleased to announce the merger of our two organisations into a single business…
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Celebrating great CX outcomes in 2021 and our insight for the industry in 2022
2021 was another interesting year and while (in NSW and VIC) we were mostly relegated back to online meetings we still kept our fingers on the pulse and…
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Telephony Systems & Cloud Migration - What constitutes a legacy system?
Communication between a business and it’s consumers is one of the most important foundations of good customer experience. It’s in this way that, as a key…
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CX Partner Networking Event – November 2021
This week we hosted another networking event for our network of Partners with another great turnout. It was great to reconnect with some new partners too…
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Let's Improve the Customer Experience in Healthcare
There is a saying “the customer is always right” so how does this play out in the health sector when the customer is also the patient? Let’s take a look.…
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Risks and Issues of the Integration of Privacy in Businesses
PRIVACY – YOUR BUSINESS RISKS, PRIORITIES AND ACTIONS Over 70% of all Australians consider privacy a major concern in their lives and privacy is widely…
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The Growth Potential of Artificial Intelligence in Healthcare
Artificial Intelligence was a term most often found within the genre of Science Fiction. Now, in hindsight, it seems almost prophetic. Artificial…
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Digital Workforce and Automation: what do I need to know to get started?
The world of digital transformation, automation and digital workforce has been adopted by all the major players in your sector. Now more than ever…
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Common Roadblocks in CX Transformation
It’s no great secret that companies with great customer experience are generally more successful and thanks to the increasingly prevalent digital…
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Exploring Digital Transformation & Maturity for a New Business Era
As the world becomes increasingly digital, businesses are making fundamental changes and re-examining old operating models to stay relevant and…
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Event Recap: How to get your Digital Workforce started
Let’s reinvent the conversation for RPA in your business today. It is no secret that here in Australia and New Zealand we are a little bit behind the…
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The Science of Knowledge Management with Todd Gorsuch
Last month LivePro caught up with our very own Customer Science CEO, Todd Gorsuch, regarded as a thought leader in the diverse world of CX. “My job,” he…
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CSIA & Customer Science Webinar: The Benefits of a Digital Workforce - How to establish or improve your digital workforce
We look forward to seeing you at the webinar, any questions, please reach out to us at marketing@customerscience.com.au
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Peter Kostantakis joins Customer Science, shaping fresh insight into Digital Transformation.
Customer Science and Doll Martin Associates are very pleased to announce their newest expert, Peter Kostantakis has joined the team as an Associate…