Free trial
Customer Science Insights Offer
A month of Customer Science Insights at no cost, on your own data: real-time visibility into your contact centre and alerts before issues become surprises, plus dashboards your team stops building by hand.
What it is
Real-time contact centre insight, one month free
Customer Science Insights unifies data across voice, digital, bots, CRM and Genesys Cloud into one live view, so contact centre managers get visibility and control instead of building reports by hand.
The free trial runs for a month on your own data, long enough to see the alerts fire on real queues and to decide whether the dashboards earn their place.
What you get
What's included in the free trial
A month of free insights
Set up in the first week on your own data, so the rest of the trial is spent using it, not configuring it.
Real-time alerts
Spot trends and risks early, before they become surprises.
Clear, actionable dashboards
Raw data turned into visuals that help you and your team stay aligned.
What it looks like
One live view of the whole operation
Queues, agents, channels and outcomes on one screen, refreshed as it happens, with the recommendation beside the number. The trial runs on your own data from the first week.
Why Customer Science Insights
Built by a contact centre practice, run from Australia
Actionable AI
Recommendations next to the numbers, so a manager acts on the insight rather than exporting it.
Integration that holds
Genesys Cloud, voice, digital, bots and CRM in one model, built by people who have done the integrations before.
Local, white-glove support
An Australian team that sets the trial up with you and stays on the call.
Security and sovereignty
Your data stays in Australia, inside an ISO 27001 certified boundary.
Register your interest
Slots are limited each month. Register your details and someone from our product team will reach out to you personally.
Want the full picture first? See what Customer Science Insights does year-round.