Your Customer Experience Team

It is our pleasure to introduce our Team.

We are a team passionate about customer experience and handing over sustainable best practices to your team.

It is our pleasure to introduce you to our core leadership team. They run lines of business, with a broader team of consultants, project managers and subject matter experts ready to help you.

We look forward to connecting.

Todd Gorsuch

CEO

Todd is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. He has worked internationally with leading organisati...

Luke Davies

Managing Director

Business Development and Solutions Lead. Luke’s leadership in customer experience spans over two decades. Luke offers extensive strategic insights, project management expertise and operational ex...

Andrew Carlton

Associate Director

CX Consulting and Professional Services Lead. Andrew has over 25 years of experience in the financial services sector including experience in the US, UK, Canada and Asia. He brings a wealth of kno...

Colin Smith

Associate Director

CX Digital Transformation Lead. Colin brings 15 years’ expertise in digital, business consulting and customer experience, from across Europe, Asia and Australia. With a track record of delivering hi...

James O’Donnell

Associate Director

James has over 30 years experience having worked internationally as a senior technology executive with some of Australia’s best known businesses, brands and CEOs. He is career spans across globally ...

Shaun Shailendra

Associate Director

CX Technology Lead. Shaun brings along 17 years of cross-functional experience in building, leading and growing business functions, with expertise in customer engagement management, service delivery, ...

Sarah Staveley

Learning, Development and Employee Lifecycle

Sarah is a highly experienced customer service and learning & development professional. Her experience spans the financial services, IT and business process outsourcing industries, including roles...

Vincent Pesquet

Sales & Service Digitisation Consultant

Vincent is a highly energetic and driven General Manager with over 20 years’ experience leading and consulting operations & sales teams in Australia and internationally. He has held senior roles and...

Heather Clark

CX Consultant & Face to Face Service Lead

Heather is a specialist service designer with great retail and face to face service experience. Most recently she has delivered strategic plans and improvements for Healthedirect, Australia Post, Serv...

James Doyle

CX Consultant / Project Manager

James had customer service leadership, consulting and program/project manager roles over the past two decades. Steve had deep insights into the key elements of people, process and technology in servic...

Kerrie Driver

CX Contracting and Recruitment Lead

Kerrie is a highly skilled and professional Talent Acquisition Consultant with over 25 years’ experience across a multitude of industries. Her ability to intimately understand business contracting a...

Glenn Aspden

Associate Director

Glenn has over 20 years experience working with technology for customer experience; designing, deploying and supporting some of Asia Pacific's largest cloud contact centre platforms. Comfortable in la...

It is our pleasure to introduce our Team.

Todd Gorsuch

Luke Davies

Andrew Carlton

Colin Smith

James O’Donnell

Shaun Shailendra

Sarah Staveley

Vincent Pesquet

Heather Clark

James Doyle

Kerrie Driver

Glenn Aspden

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