We are a team passionate about customer experience and handing over sustainable best practices to your team. We look forward to connecting.
It is our pleasure to introduce our Team.
Todd Gorsuch
CEOTodd is an industry innovator with over two decades of experience leading, managing and growing large customer service and technology outsourcers. He has worked internationally with leading organisati...
Luke Davies
Managing DirectorBusiness Development and Solutions Lead.
Luke’s leadership in customer experience spans over two decades. Luke offers extensive strategic insights, project management expertise and operational ex...
Andrew Carlton
Associate DirectorCX Consulting and Professional Services Lead.
Andrew has over 25 years of experience in the financial services sector including experience in the US, UK, Canada and Asia. He brings a wealth of kno...
Colin Smith
Associate DirectorCX Digital Transformation Lead. Colin brings 15 years’ expertise in digital, business consulting and customer experience, from across Europe, Asia and Australia. With a track record of delivering hi...
Paul Dolan
Sales ManagerPaul specialises in creating solutions with our clients that create true value. With over twenty years experience leading technology and services businesses and sales teams he provide a wealth of know...
James O’Donnell
Associate DirectorJames has over 30 years experience having worked internationally as a senior technology executive with some of Australia’s best known businesses, brands and CEOs. He is career spans across globally ...
Shaun Shailendra
Associate DirectorCX Technology Lead. Shaun brings along 17 years of cross-functional experience in building, leading and growing business functions, with expertise in customer engagement management, service delivery, ...
Sarah Staveley
Learning, Development and Employee LifecycleSarah is a highly experienced customer service and learning & development professional.
Her experience spans the financial services, IT and business process outsourcing industries, including roles...
Vincent Pesquet
Sales & Service Digitisation ConsultantVincent is a highly energetic and driven General Manager with over 20 years’ experience leading and consulting operations & sales teams in Australia and internationally. He has held senior roles and...
Heather Clark
CX Consultant & Face to Face Service LeadHeather is a specialist service designer with great retail and face to face service experience. Most recently she has delivered strategic plans and improvements for Healthedirect, Australia Post, Serv...
Kerrie Driver
CX Contracting and Recruitment LeadKerrie is a highly skilled and professional Talent Acquisition Consultant with over 25 years’ experience across a multitude of industries. Her ability to intimately understand business contracting a...
Glenn Aspden
Associate DirectorGlenn has over 20 years experience working with technology for customer experience; designing, deploying and supporting some of Asia Pacific's largest cloud contact centre platforms. Comfortable in la...
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.
