Sarah is a highly experienced customer service and learning & development professional. Her experience spans the financial services, IT and business process outsourcing industries, including roles at AMP, Macquarie Bank, Microsoft, Datacom Connect and Colonial First State. She spent a decade working in roles across the Asia Pacific region where she designed and delivered cultural and customer service soft skills training. Sarah is all about the people. She is hugely enthusiastic about the positive organisational and customer impacts to be derived from a commitment to people capability and development. She believes in harnessing the potential of employees to greater effect by investing creative thought and action to improvements right across the employee life cycle – from the design of job roles to recruitment, induction, on-the-job training, knowledge management, quality assurance, commitment to individual skills development and by building confident, well-trained leaders. She is excited to consult with clients in these areas.
customer service soft skills, learning and development framework design and implementation, induction design, training design and delivery, people management and coaching, knowledge management, quality assurance design, job role scoping, recruitment assessment
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Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.