Luke’s leadership in customer experience spans over two decades. Luke offers extensive strategic insights, project management expertise and operational experience in delivering world-class solutions to a blue chip client portfolio that has required unparalleled customer outcomes.
With an in-depth knowledge of IT infrastructure, business analysis, COPC, CRM and ERP solutions, Luke has worked across multiple countries and regions with a focus on analysis, planning, risk management, financial management and stakeholder engagement. Luke has guided organisations to successfully implement sustainable and enhanced operating models.
Service Technology, Service Design, CX Robotic Process Automation, CX AI, CX Internet of Things.
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Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.