Experts in identifying inefficiency and friction in processes and operational practices and assisting business dramatically enhance customer experience. Highly professional firm committed to customer experience excellence.

I would highly recommend the team at Customer Science. In particular Todd and Luke. I had engaged CS on a complex transformation project at Inabox Group. They completed a successful turn-around of the Service/Call Centre, from mediocre performance to delivering best in class service. CS apply best in breed technical solutions and surround themselves with a highly talented team.

Great people who provide excellent insights and practical experience in getting outward facing teams operational, efficient and focussed on the customer, using both process improvement techniques and the application of modern technology

Customer Science delivered a tremendous customer-centred design process and project management or our mobile app. The app was completed on time, and on budget, and proven transformational for our business. They are great at what they do!

I implemented a national Call Centre for a 1800
Dementia hotline with the expert help of Todd at Customer Science.
His skills and understanding of best practice in this realm are unsurpassed.
We delivered a ‘minimum viable product’ in a faster timeframe than anyone had considered possible. This covered not only pulling together the call centre business rules, helping liaise with and manage the vendor, but also Training and Reporting best practice.
Todd was also excellent at influencing stakeholders, and pragmatic about achieving outcomes.
On top of all that he is a really approachable and friendly guy who is an absolute pleasure to work together with.
His success is very well deserved!!

Todd and the Customer Science team have helped us with various project engagements, bid management and planning. They’re always available at short notice and with limited lead time and information – immediately adding value and helping us stay on track with our deliverables. Their people, processes and technology are applied with best practice and they’re open, receptive to feedback, and flexible with engagement terms. Above all else, they’re great to work with.

I came across Customer Science when they were engaged by a utility a number of years ago to run a consulting engagement. At a recent conference, I ran into the utility and they spoke highly of Customer Science, their knowledge and approach when working on behalf of clients.
If you need an independent organisation to capture business requirements, work with you on strategy, run a process of evaluating technology I strongly recommend Customer Science.