We love nothing more than helping you to bring your CX visions to life. We can brainstorm ideas, connect your to our network or just share market insights and best practices. Book a free customer experience strategy session with one of our consultants.
Make Your Customers Happy !
Speak to Australia's leading customer experience practitioners.
Our Service Guarantee
Improved Customer Satisfaction
Customer centred service design to create exceptional customer experiences that lead to customer satisfaction, customer retention, recommendations and repurchases.
Business Objective Impact
Our service focuses on your business objectives and brand to materially impact the organisations vision and targets.
Financial Gains
Rapid return on investment from our services. We deliver lower cost to serve, lower cost for the customer and revenue growth.
Sustainable Improvements
With templates, tools and coaching we provide the necessary toolkit to handover sustained customer experience improvements.
What our clients are saying
Experts in identifying inefficiency and friction in processes and operational practices and assisting business dramatically enhance customer experience. Highly professional firm committed to customer experience excellence.
I would highly recommend the team at Customer Science. In particular Todd and Luke. I had engaged CS on a complex transformation project at Inabox Group. They completed a successful turn-around of the Service/Call Centre, from mediocre performance to delivering best in class service. CS apply best in breed technical solutions and surround themselves with a highly talented team.
Great people who provide excellent insights and practical experience in getting outward facing teams operational, efficient and focussed on the customer, using both process improvement techniques and the application of modern technology
Customer Science delivered a tremendous customer-centred design process and project management or our mobile app. The app was completed on time, and on budget, and proven transformational for our business. They are great at what they do!
I implemented a national Call Centre for a 1800
Dementia hotline with the expert help of Todd at Customer Science.
His skills and understanding of best practice in this realm are unsurpassed.
We delivered a ‘minimum viable product’ in a faster timeframe than anyone had considered possible. This covered not only pulling together the call centre business rules, helping liaise with and manage the vendor, but also Training and Reporting best practice.
Todd was also excellent at influencing stakeholders, and pragmatic about achieving outcomes.
On top of all that he is a really approachable and friendly guy who is an absolute pleasure to work together with.
His success is very well deserved!!
Dementia hotline with the expert help of Todd at Customer Science.
His skills and understanding of best practice in this realm are unsurpassed.
We delivered a ‘minimum viable product’ in a faster timeframe than anyone had considered possible. This covered not only pulling together the call centre business rules, helping liaise with and manage the vendor, but also Training and Reporting best practice.
Todd was also excellent at influencing stakeholders, and pragmatic about achieving outcomes.
On top of all that he is a really approachable and friendly guy who is an absolute pleasure to work together with.
His success is very well deserved!!
Todd and the Customer Science team have helped us with various project engagements, bid management and planning. They’re always available at short notice and with limited lead time and information – immediately adding value and helping us stay on track with our deliverables. Their people, processes and technology are applied with best practice and they’re open, receptive to feedback, and flexible with engagement terms. Above all else, they’re great to work with.
I came across Customer Science when they were engaged by a utility a number of years ago to run a consulting engagement. At a recent conference, I ran into the utility and they spoke highly of Customer Science, their knowledge and approach when working on behalf of clients.
If you need an independent organisation to capture business requirements, work with you on strategy, run a process of evaluating technology I strongly recommend Customer Science.
If you need an independent organisation to capture business requirements, work with you on strategy, run a process of evaluating technology I strongly recommend Customer Science.
What we do
We like to start small. Starting by understanding the current state, challenges and opportunities. Then build clear and measurable recommendations. You get insights to realise quick wins now and critical information to implement an effective customer service solution. We help to transition IP, tools and skills. This way your CX vision once realised is sustained.
Meet your CX Experts
Andrew Carlton
Associate DirectorAndrew has over 25 years of experience in the financial services sector including experience in the USA, UK, Canada and Asia. He brings a wealth of knowledge from his award winning Customer Experience...
Colin Smith
Associate DirectorCX Digital Transformation Lead. Colin brings 15 years’ expertise in digital, business consulting and customer experience, from across Europe, Asia and Australia. With a track record of delivering hi...
Sarah Staveley
Learning, Development and Employee LifecycleSarah is a highly experienced customer service and learning & development professional.
Her experience spans the financial services, IT and business process outsourcing industries, including roles...
Let's Work Together
Whether you’re a local or national business, big brand or high profile celebrity, we’ve worked with
them all – we can help you get where you want to be.
All field are required
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.
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Contact Information
+61 2 9160 7760
Operational Hours:
9am - 5pm Monday to Friday
9am - 5pm Monday to Friday
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