Unlocking strategic value from every investment starts with a clear focus on outcomes.
hosted by Customer Science
- 9 am - 11am AEST
- 23 April 2026
- online via Teams webinar






About the Training
Unlocking strategic value from every investment starts with a clear focus on outcomes.
What to expect.
This fast‑paced two‑hour session gives partners a clear overview of the Strategic Governance Framework through a business lens. Rather than training to become practitioners, the session focuses on how customers define value, set priorities, fund initiatives, and make strategic choices. It is designed to improve the way partners frame conversations and position their work in a way that aligns with customer expectations.
What You’ll Learn
Participants will learn the core elements of strategic governance, the drivers behind customer decision‑making, and the terminology used across government and enterprise environments. The goal is to improve the quality of partner engagement by helping you to speak the customer’s language and connect your solutions to measurable outcomes.
✔ Apply the Strategic Governance Framework – a best practice model for effective enterprise-wide portfolio and program management
✔ Understand how each component contributes to achieving strategic objectives, including roles and responsibilities
✔ Explore essential benefits management and evaluation planning activities across all phases of a program
✔ Learn proven techniques and tools to articulate and report outcomes and their benefit measures
✔ Identify opportunities to uplift and enhance your organisation’s current processes
Next Step
Secure your place today: Register HERE
Contact us directly to discuss bespoke or in-person delivery: jeremy.larkins@customerscience.com.au
Learn
Learn about proven CX strategies and frameworks to drive meaningful change.
Discover
Hear from customer experience leaders how they transformed customer support.
Enjoy
Tuning in to our informative session from anywhere in the country, with interactive conversation and Q&A.
Meet Our Facilitators
Sally Mainsbridge is a leading value management expert who has supported and guided many organisations to realise strategic value from their investment. Sally’s extensive value management and strategic governance expertise, insights and experience are particularly valuable.
Jo Rappolt is an experienced value and benefits management practitioner who has supported many organisations to articulate and operationalise program and portfolio investment value including monitoring and reporting .





























