# Customer Science Group

> Customer Science Group is an independent Australian customer experience (CX), service, and digital transformation consultancy founded in 2014. We help organisations design and operationalise their customer and digital visions across people, process, and technology. Since 2014 we have helped 300+ clients, benefited 760M+ end customers, and secured $18B+ in approved business case funding, with a typical ROI within 6 months. ISO 9001:2015 and ISO 27001 certified; Essential 8 aligned. Offices in Australia, with expansion into the UK and US.

## About
- [About Customer Science Group](https://customerscience.com.au/about/): Who we are, our mission to help organisations become global service leaders, leadership team, and certifications.
- [Contact / Book a meeting](https://customerscience.com.au/contact/): Speak with our team or book a consultation.

## Services
- [CX Consulting & Professional Services](https://customerscience.com.au/service/cx-consulting-and-professional-services/): Strategy, design, research, and advisory for customer experience programs.
- [Contact Centre Services (Implement & Enable)](https://customerscience.com.au/service/implement-and-enable/): Contact centre design, build, transformation, and optimisation.
- [CS Digital Transformation Services](https://customerscience.com.au/service/cs-digital-transformational-services/): End-to-end digital service transformation.
- [Data Management & Strategy/Policy](https://customerscience.com.au/service/strategy-and-policy/): Information governance, data strategy, and policy.
- [Change Management](https://customerscience.com.au/service/change-management/): Adoption and change for service and digital programs.
- [Governance & Performance](https://customerscience.com.au/service/governance/): Performance measurement and governance frameworks.
- [Information & Privacy](https://customerscience.com.au/service/information-and-privacy/): Privacy, records, and information protection.

## Solutions
- [CX Integrator](https://customerscience.com.au/solution/cx-integrator/): Our integrated approach to bringing CX visions to life.
- [CX Consulting](https://customerscience.com.au/solution/cx-consulting/): Customer experience strategy and improvement.
- [CX Research & Design](https://customerscience.com.au/solution/cx-research-design/): Customer research, journey mapping, and experience design.
- [CX Communications](https://customerscience.com.au/solution/cx-communications/): Correspondence, content, and conversation design.
- [AI & Intelligent Automation](https://customerscience.com.au/solution/automation/): Automation and AI embedded into service delivery.
- [Business Intelligence](https://customerscience.com.au/solution/business-intelligence/): Analytics and insight for service performance.
- [Contact Centre Technology](https://customerscience.com.au/solution/contact-centre-technology/): Contact centre platforms and technology.
- [Service Outsourcing](https://customerscience.com.au/solution/service-outsourcing/): Managed and outsourced service delivery.
- [Digital Service Transformation](https://customerscience.com.au/solution/digital-service/): Digital-first service redesign.
- [Data & Information Management](https://customerscience.com.au/solution/information-management-protection/): Data and information management and protection.
- [Management Consulting](https://customerscience.com.au/solution/business-consulting/): Operating model and business consulting.
- [Value Management Consulting](https://customerscience.com.au/solution/value-management-consulting/): Business case and value realisation.
- [Digital Health & Care](https://customerscience.com.au/solution/digital-health-care/): CX and digital solutions for health and aged care.

## Products
- [CommScore.AI](https://customerscience.com.au/csg-product/commscore-ai/): AI-powered analysis and scoring of customer communications.
- [Customer Science Insights](https://customerscience.com.au/csg-product/customer-science-insights/): Customer insight and analytics platform.
- [Knowledge Quest](https://customerscience.com.au/csg-product/knowledge-quest/): Knowledge management for service teams.

## Industries
- [Government](https://customerscience.com.au/industry-practice/government/): Public sector and government service transformation.
- [Health & Care](https://customerscience.com.au/industry-practice/digital-health/): Health systems, hospitals, and patient experience.
- [Aged Care](https://customerscience.com.au/industry-practice/aged-care/): Aged and community care service delivery.
- [Commercial & NFP](https://customerscience.com.au/industry-practice/commercial/): Commercial enterprise and not-for-profit.

## Proof
- [Case Studies](https://customerscience.com.au/case-studies/): Client outcomes across government, health, finance, telco, utilities, and retail — including Service NSW (>98% satisfaction), Canon ($5M+ annual savings), and University of Sydney (90% complaint reduction).