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  • CX Design

    Branding is dead. CX is king.

    LET'S TALK
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WHAT WE DO

Our team has delivered successful CX design projects, large and small, across the public and private sector. Talk to us about:

QUALITATIVE RESEARCH
Gain an an understanding of how your customers think and feel through in-depth and in context qualitative research. Use the findings to understand their needs, values and behaviours.
QUANTITATIVE RESARCH
Do you fix squeaky wheels rather than systemic issues? Quantitative research lets you understand the strength of opinions and quantify the number of people likely to act in a particular way. Use the findings to develop business cases or forecast future performance.
JOURNEY MAPPING
Take an outside in approach to documenting your customer experience. Use customer journey maps to capture the current state or design a future experience. By capturing what your customers actually experience, you'll quickly identify pain points, delighters and variation by channel or segment.
IDEATION
Our collaborative approach to ideation includes customer, senior managers and front line staff. Through structured workshops bring in external perspectives and future trends along with your internal views to define problems and come up with creative and pragmatic solutions.
SERVICE DESIGN & BLUEPRINT
A good service design and blueprint brings together people, process and technology to detail how your service will work in the future. Use the blueprint to sure up business requirements for technical solutions and make sure that you've covered all the scenarios you need for channel variations.
IMPLEMENTATION
We pull in team members from across Customer Science to make sure you have access to all the skills and expertise needed to implementation your CX design roadmap. Our specialists support you deliver technology, process, operating model and cultural changes to improve your customer experience.

WHAT THEY SAY...

What are our clients are saying about us?

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JAMES SMITH

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JANE ADAMS

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MICHAEL CLAY

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NSW RURAL FIRE SERVICE CASE STUDY

Digital transformation to engage a community of over 72,000 volunteers

READ MORE ABOUT IT

Case studies, best practices and resources tp help you on your contact centre journey

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  • Spotlight: CX Technology

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  • Customer Experience Transformation: Can Speed-to-Competency Benefit from Automation?

GET IN TOUCH...

To arrange a consultation or find out more, send us a message.

Customer Science

Customer Science is a customer experience transformation company.

We specialise in designing and operationalising your customer experience objectives. 

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Recent Posts

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Contact Information

Customer Science

Customer Science
Level 18
323 Castlereagh Street
Sydney NSW 2000,
Australia
+61 2 9160 7760
info@customerscience.com.au
Operational Hours:
9am - 5pm Monday to Friday
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