CX Consulting and Professional Services

STRATEGY

Bringing our intellectual, global and practical experience to your executives and boardroom, designing a CX strategy which differentiates from the competition and delivers bottom line growth.

SERVICE DESIGN

Using Customer Journey Mapping to build customer focussed processes and services that deliver customer outcomes aligned to your strategy.

ADVICE & COACHING

Sometimes organisations need an injection of experience and knowledge to support transformation. Our team can complement yours on a contract or coaching basis providing knowledge and skill transfer to your team. Our commitment to building our clients knowledge and experience is central to our vision.

SERVICE TRANSFORMATION

We have a track record developing holistic and future state service plans that incorporate your organisational design, technology, products, services, processes, customer touch points, channels and people. Holistic planning delivers robust and consistent servicing for the long term.

CX INSIGHTS

Want to get actionable insights from your customers? We have rich experience in some of Australia’s leading service organisations developing customer experience programs, surveys and process re engineering which has lead to transformation shifts in customer experience outcomes.

PROJECT MANAGEMENT

Our professional services team bring best practice project delivery, proven tools and systems to any program implementation. Our team of practitioners understand the strategy and design and bring their knowledge and proven experience to deliver hands on practical project management.

Scott Graham - Yellow Brick Road

Customer Science delivered a tremendous customer-centred design process and project management or our mobile app. The app was completed on time, and on budget, and proven transformational for our business. They are great at what they do!

Doug Lucas - Hunter Water

I worked with Colin Smith and found him to be knowledgeable, responsive and very understanding of our needs and requirements. My personal experience was very positive. I felt that my needs were understood and the requirements of the engagement were met.

Customer Experience Consulting & Professional Services

WHAT WE DO

STRATEGY

SERVICE DESIGN

ADVICE & COACHING

SERVICE TRANSFORMATION

CX INSIGHTS

PROJECT MANAGEMENT

WHAT THEY SAY...

NSW TRUSTEE & GUARDIAN

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Customer Science Group and UCA Merger Announcement

Celebrating great CX outcomes in 2021 and our insight for the industry in 2022

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