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Customer Experience Consulting & Professional Services
Enabling customer experience transformation
Customer Science creates value by transforming your organisation's customer experience. We create and bring to life a customer experience strategy, co-design solutions and implement the service transformation.
With the many tools in our kit bag such as customer journey mapping, service blueprints and service technology road maps, we are able to deliver better services that are operationally effective. You benefit from our experience and proven results transforming customer experience, employee engagement, bottom line revenue and competitiveness in your market.
WHAT WE DO
Our experienced team of customer experience consultants have rich and diverse backgrounds each with many years expertise delivering successful strategies for all levels of government as well as commercial enterprises, within Australia and internationally. We bring blended, best world knowledge. We provide realistic plans and will work with you to implement the solution. We have felt the pain of challenges, so you don’t have to. Typically, our services include:
STRATEGY
Bringing our intellectual, global and practical experience to your executives and boardroom, designing a CX strategy which differentiates from the competition and delivers bottom line growth.SERVICE DESIGN
Using Customer Journey Mapping to build customer focussed processes and services that deliver customer outcomes aligned to your strategy.ADVICE & COACHING
Sometimes organisations need an injection of experience and knowledge to support transformation. Our team can complement yours on a contract or coaching basis providing knowledge and skill transfer to your team. Our commitment to building our clients knowledge and experience is central to our vision.SERVICE TRANSFORMATION
We have a track record developing holistic and future state service plans that incorporate your organisational design, technology, products, services, processes, customer touch points, channels and people. Holistic planning delivers robust and consistent servicing for the long term.CX INSIGHTS
Want to get actionable insights from your customers? We have rich experience in some of Australia’s leading service organisations developing customer experience programs, surveys and process re engineering which has lead to transformation shifts in customer experience outcomes.PROJECT MANAGEMENT
Our professional services team bring best practice project delivery, proven tools and systems to any program implementation. Our team of practitioners understand the strategy and design and bring their knowledge and proven experience to deliver hands on practical project management.WHAT THEY SAY...
What are our clients are saying about us?
Customer Science delivered a tremendous customer-centred design process and project management or our mobile app. The app was completed on time, and on budget, and proven transformational for our business. They are great at what they do!
I worked with Colin Smith and found him to be knowledgeable, responsive and very understanding of our needs and requirements. My personal experience was very positive. I felt that my needs were understood and the requirements of the engagement were met.
NSW TRUSTEE & GUARDIAN
Quality assurance benchmarking and improvement action plan
Working with both Andrew and Sarah has been excellent, they were both able to quickly understand the issues we wanted to address and adapted their styles and content to suit the needs of our organisation.
Providing an independent assessment of where we sit against industry standards, and working closely with us to develop solutions. Not only did we develop these in partnership but Customer Science was also instrumental in the implementation which has been critical to the success of what we have achieved.
Megan Osborne, NSW Trustee & Guardian
READ MORE ABOUT IT
Case studies, best practices and resources to help you on your digital transformation.
GET IN TOUCH...
To arrange a consultation or find out more, send us a message.
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.
Recent Posts
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29 July, 2021Comments Off on Event Recap: Reinventing CX – 3 Industries, 3 ApproachesEvent Recap: Reinventing CX – 3 Industries, 3 Approaches
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12 April, 2021Comments Off on Mind the Gap – 7 watch-outs to avoid becoming another digital project failure statisticMind the Gap – 7 watch-outs to avoid becoming another digital project failure statistic
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26 March, 2021Comments Off on Reconnecting with our valued Partner networkReconnecting with our valued Partner network
Contact Information
Customer Science
9am - 5pm Monday to Friday