Customer Science creates value by transforming your organisation's customer experience. We create and bring to life a customer experience strategy, co-design solutions and implement the service transformation.
With the many tools in our kit bag such as customer journey mapping, service blueprints and service technology road maps, we are able to deliver better services that are operationally effective. You benefit from our experience and proven results transforming customer experience, employee engagement, bottom line revenue and competitiveness in your market.
Our experienced team of customer experience consultants have rich and diverse backgrounds each with many years expertise delivering successful strategies for all levels of government as well as commercial enterprises, within Australia and internationally. We bring blended, best world knowledge. We provide realistic plans and will work with you to implement the solution. We have felt the pain of challenges, so you don’t have to. Typically, our services include:
What are our clients are saying about us?
Customer Science delivered a tremendous customer-centred design process and project management or our mobile app. The app was completed on time, and on budget, and proven transformational for our business. They are great at what they do!
I worked with Colin Smith and found him to be knowledgeable, responsive and very understanding of our needs and requirements. My personal experience was very positive. I felt that my needs were understood and the requirements of the engagement were met.
Quality assurance benchmarking and improvement action plan
Working with both Andrew and Sarah has been excellent, they were both able to quickly understand the issues we wanted to address and adapted their styles and content to suit the needs of our organisation.
Providing an independent assessment of where we sit against industry standards, and working closely with us to develop solutions. Not only did we develop these in partnership but Customer Science was also instrumental in the implementation which has been critical to the success of what we have achieved.
Megan Osborne, NSW Trustee & Guardian
Case studies, best practices and resources to help you on your digital transformation.
To arrange a consultation or find out more, send us a message.
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.