Services

What makes us different?

There are many customer experience recruitment agencies, but our contractors and recruits have a unique set of benefits including:

• Scaleable staff pool of capable staff
• Retain skill access to proven people who can be re-employed as you need them
• Rapid deployment (2 days)
• Guaranteed continuance of service (replace with like skills)
• Access to SME’s and Leaders with deep knowledge, templates and best practices that can be accessed by the contractor or recruit to accelerate and remove risk from your project
• Flexibility to swap in/out feature with an SME.

Virtual Capability Example

Customer Science has built a pool of core resources that Service NSW require to deliver CX & technology projects. These people while highly skilled with core competency required regularly are no of strategic value or required full time. As a result we employed this pool of staff. The resources include Project Managers, BA's, Change Agents, Trainers, Knowledge Manager and Service Designers. The benefit of the pool is that they can re-use those people liked, who understand their business and are already SNSW pre-trained. This means SNSW can rapidly scale up and down resource to meet project demands.