Customer Experience Agency in Sydney

Services

Need additional capacity or capability? Customer Science offers three services:

Coaching
Contracting
Recruitment

This provides you with the right skills and resources when you need them. You don't need to be a CX expert or operational expert in order to identify the right person as we have done the hard work. We provide CX Consultants, Service Designers, Project Managers, Business Analysts, Change Managers, Process Engineers, Knowledge Managers, L&D/Training and customer service recruitment experts to ensure your CX project will be executed as designed.

And if you just need a helping hand you can rent a expert as a coach to assist you while handing over important skills for what would be less than the cost of a good customer service training course.

What makes us different?

There are many customer experience recruitment agencies, but our contractors and recruits have a unique set of benefits including:

Scaleable staff pool of capable staff
Retain skill access to proven people who can be re-employed as you need them
Rapid deployment (2 days)
Guaranteed continuance of service (replace with like skills)
Access to SME’s and Leaders with deep knowledge, templates and best practices that can be accessed by the contractor or recruit to accelerate and remove risk from your project
Flexibility to swap in/out feature with an SME.

Service NSW Virtual Capability Example

Customer Science has built a pool of core resources that Service NSW require to deliver CX & technology projects. These people while highly skilled with core competency required regularly are no of strategic value or required full time. As a result we employed this pool of staff. The resources include Project Managers, BA's, Change Agents, Trainers, Knowledge Manager and Service Designers. The benefit of the pool is that they can re-use those people liked, who understand their business and are already SNSW pre-trained. This means SNSW can rapidly scale up and down resource to meet project demands.

Having trouble finding the right talent for your team? We live and breathe the CX world and we can perform recruitment to connect you with the right talent and skills to slot into your organisation. Contact Kerrie to see how she can help.

Services

What makes us different?

Service NSW Virtual Capability Example

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